{"captions":[{"id":"orr6shm4oubynuc5","bcp47LanguageTag":"zh","familyName":"Chinese","familyNativeName":"中文","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_orr6shm4oubynuc5","mediaHashedId":"4ib94hubqq","name":"Chinese (Simplified)","nativeName":"中文 (简体)","wistiaLanguageCode":"chi","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk致力于开发客户服务软件，"]},{"start":2.896,"end":4.562,"text":["提供即装即用的解决方案。"]},{"start":5.479,"end":8.187,"text":["这些软件可以完全定制并灵活扩展"]},{"start":8.187,"end":10.187,"text":["还能与您的其他业务完美整合。"]},{"start":11.062,"end":12.687,"text":["当然，不论您如何使用这些软件，"]},{"start":13.104,"end":15.229,"text":["Zendesk均会竭诚帮助您满足"]},{"start":15.229,"end":18.021,"text":["客服团队的需求，进而满足您客户的需求。"]},{"start":18.854,"end":20.979,"text":["例如，客户大多数时候会发送电邮，"]},{"start":21.312,"end":23.396,"text":["但某些对话最好通过电话进行"]},{"start":23.396,"end":26.312,"text":["又或者您可能希望启用消息传送应用。"]},{"start":26.854,"end":29.979,"text":["Zendesk可以让您随时根据需要添加新的客服渠道。"]},{"start":30.354,"end":31.354,"text":["对于专员来说，"]},{"start":31.354,"end":33.854,"text":["这意味着所有对话都集中在一个地方。"]},{"start":34.312,"end":36.479,"text":["仅需几次单击就能找到协作者。"]},{"start":37.479,"end":39.021,"text":["知识文章同样方便查找，"]},{"start":39.437,"end":40.021,"text":["应用程序也是如此，"]},{"start":40.437,"end":43.604,"text":["就算是您之前使用过的其他系统的工具和信息亦不在话下。"]},{"start":44.146,"end":46.812,"text":["提供所有重要关联信息，助您详细了解您服务的客户"]},{"start":47.271,"end":48.646,"text":["以及如何解决他们的问题。"]},{"start":50.312,"end":52.062,"text":["当然，也许您的业务正在迅速增长"]},{"start":52.062,"end":55.354,"text":["因此支持工作也变得日益复杂。"]},{"start":55.896,"end":59.646,"text":["Zendesk可以帮助您针对整体情况进行定制和优化。"]},{"start":60.062,"end":62.479,"text":["例如根据专长，将工单转接给"]},{"start":62.479,"end":64.021,"text":["合适的专员。"]},{"start":64.021,"end":66.521,"text":["或者根据问题的类型，自动调整"]},{"start":66.521,"end":67.979,"text":["专员可以看到的工具类型。"]},{"start":68.354,"end":70.979,"text":["随着客户服务团队变得更有条理和生产力，"]},{"start":70.979,"end":74.146,"text":["您的客户可以享受到更快速、更高效的服务。"]},{"start":74.687,"end":77.437,"text":["借助我们的内置分析功能，几乎可以追踪任何信息，"]},{"start":77.437,"end":80.187,"text":["您还将了解到如何将它们结合在一起。"]},{"start":80.187,"end":82.812,"text":["例如，当您发现一个热门问题，"]},{"start":82.812,"end":86.146,"text":["您可以指派一名专家来撰写新的自助服务文章，"]},{"start":86.646,"end":88.771,"text":["并将其提供给我们的人工智能机器人，"]},{"start":89.021,"end":90.396,"text":["您不需要输入任何代码，"]},{"start":90.396,"end":92.312,"text":["因此，当下一位客户前来求助时"]},{"start":92.687,"end":95.604,"text":["他们会立刻获得所需的答案。"]},{"start":95.896,"end":97.229,"text":["而且，很可能"]},{"start":97.229,"end":99.646,"text":["他们会因此对贵公司感到非常满意。"]},{"start":100.062,"end":100.771,"text":["干得漂亮。"]},{"start":101.562,"end":102.854,"text":["立刻开始您的免费试用吧！"]}]},"language":"chi","alpha3_terminologic":"zho","alpha3_bibliographic":"chi","iso639_2_language_code":"zh","english_name":"Chinese (Simplified)","media_hashed_id":"4ib94hubqq","native_name":"中文 (简体)","right_to_left":false,"generic_name":"Chinese","generic_native_name":"中文"},{"id":"0i3m275i4nqdgwsn","bcp47LanguageTag":"nl","familyName":"Dutch","familyNativeName":"Nederlands","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_0i3m275i4nqdgwsn","mediaHashedId":"4ib94hubqq","name":"Dutch","nativeName":"Nederlands","wistiaLanguageCode":"dut","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk maakt klantenservicesoftware"]},{"start":2.896,"end":4.562,"text":["die je meteen kunt gebruiken."]},{"start":5.479,"end":8.187,"text":["De software is volledig aanpasbaar en schaalbaar"]},{"start":8.187,"end":10.187,"text":["en werkt samen met de rest van je bedrijf."]},{"start":11.062,"end":12.687,"text":["Maar hoe je de software ook gebruikt,"]},{"start":13.104,"end":15.229,"text":["Zendesk is ervoor gemaakt om je teams"]},{"start":15.229,"end":18.021,"text":["te geven wat ze nodig hebben,","zodat je klanten krijgen wat ze willen."]},{"start":18.854,"end":20.979,"text":["Stel dat je klanten voornamelijk","via e-mail contact opnemen."]},{"start":21.312,"end":23.396,"text":["Sommige gesprekken gaan echter","beter via de telefoon,"]},{"start":23.396,"end":26.312,"text":["en misschien wil je ook","een messaging-app gaan gebruiken."]},{"start":26.854,"end":29.979,"text":["In Zendesk kun je gemakkelijk","nieuwe kanalen toevoegen als die je nodig hebt."]},{"start":30.354,"end":31.354,"text":["En voor de agent"]},{"start":31.354,"end":33.854,"text":["vindt het hele gesprek op één plek plaats."]},{"start":34.312,"end":36.479,"text":["Collega's zijn binnen een paar klikken te bereiken."]},{"start":37.479,"end":39.021,"text":["Hetzelfde geldt voor kennisartikelen,"]},{"start":39.437,"end":40.021,"text":["apps,"]},{"start":40.437,"end":43.604,"text":["zelfs tools en informatie uit de andere systemen die je al gebruikt."]},{"start":44.146,"end":46.812,"text":["Allemaal waardevolle context over de klanten die je probeert te helpen"]},{"start":47.271,"end":48.646,"text":["en hoe je hun problemen kunt oplossen."]},{"start":50.312,"end":52.062,"text":["Maar misschien groeit je bedrijf"]},{"start":52.062,"end":55.354,"text":["en wordt je klantenservice steeds complexer."]},{"start":55.896,"end":59.646,"text":["Met Zendesk kun je alles naar wens aanpassen en optimaliseren."]},{"start":60.062,"end":62.479,"text":["Bijvoorbeeld door tickets","naar de juiste agents te sturen,"]},{"start":62.479,"end":64.021,"text":["op basis van hun expertise."]},{"start":64.021,"end":66.521,"text":["Of door te automatiseren welke tools agents te zien krijgen"]},{"start":66.521,"end":67.979,"text":["op basis van het soort vraag."]},{"start":68.354,"end":70.979,"text":["Wanneer je teams georganiseerder","en productiever zijn,"]},{"start":70.979,"end":74.146,"text":["krijgen je klanten snellere, effectievere service."]},{"start":74.687,"end":77.437,"text":["En met onze ingebouwde analyses","die vrijwel alles bijhouden,"]},{"start":77.437,"end":80.187,"text":["krijg je ook inzicht in","hoe je alles aan elkaar kunt knopen."]},{"start":80.187,"end":82.812,"text":["Bijvoorbeeld wanneer je ziet","dat een bepaalde vraag vaak gesteld wordt en"]},{"start":82.812,"end":86.146,"text":["je een expert toewijst om daar","een nieuw selfservice-artikel over te schrijven."]},{"start":86.646,"end":88.771,"text":["Dit geef je dan door aan onze AI-gedreven bots,"]},{"start":89.021,"end":90.396,"text":["zonder code te hoeven schrijven,"]},{"start":90.396,"end":92.312,"text":["en wanneer de volgende klant contact opneemt,"]},{"start":92.687,"end":95.604,"text":["kun je meteen het juiste antwoord geven."]},{"start":95.896,"end":97.229,"text":["Hopelijk"]},{"start":97.229,"end":99.646,"text":["laat je bedrijf hierdoor een goede indruk achter."]},{"start":100.062,"end":100.771,"text":["Goed gedaan."]},{"start":101.562,"end":102.854,"text":["Start vandaag nog je gratis proefperiode."]}]},"language":"dut","alpha3_terminologic":"nld","alpha3_bibliographic":"dut","iso639_2_language_code":"nl","english_name":"Dutch","media_hashed_id":"4ib94hubqq","native_name":"Nederlands","right_to_left":false,"generic_name":"Dutch","generic_native_name":"Nederlands"},{"id":"hunqci4gvj14ugte","bcp47LanguageTag":"en","familyName":"English","familyNativeName":"English","hasCaptions":true,"hasVideoStream":true,"key":"wistia-production_hunqci4gvj14ugte","mediaHashedId":"4ib94hubqq","name":"English","nativeName":"English","wistiaLanguageCode":"eng","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk makes customer service software,"]},{"start":2.896,"end":4.562,"text":["and it works right out of the box."]},{"start":5.479,"end":8.187,"text":["It is also completely customisable and scalable"]},{"start":8.187,"end":10.187,"text":["and connects to the rest of your business."]},{"start":11.062,"end":12.687,"text":["But no matter how you use it,"]},{"start":13.104,"end":15.229,"text":["Zendesk is designed to help you give your teams"]},{"start":15.229,"end":18.021,"text":["what they need, so that your customers","get what they want."]},{"start":18.854,"end":20.979,"text":["Let's say your customers mostly send you emails,"]},{"start":21.312,"end":23.396,"text":["but some conversations are better over the phone"]},{"start":23.396,"end":26.312,"text":["and maybe you'd like to start using","a messaging app as well."]},{"start":26.854,"end":29.979,"text":["In Zendesk, it's easy to add any new channels you need."]},{"start":30.354,"end":31.354,"text":["And for the agent,"]},{"start":31.354,"end":33.854,"text":["this is all one conversation in one place."]},{"start":34.312,"end":36.479,"text":["Collaborators are just a few clicks away."]},{"start":37.479,"end":39.021,"text":["Same for knowledge articles,"]},{"start":39.437,"end":40.021,"text":["apps,"]},{"start":40.437,"end":43.604,"text":["even tools and information from other systems","you already use."]},{"start":44.146,"end":46.812,"text":["All valuable context about who you're trying to help"]},{"start":47.271,"end":48.646,"text":["and how to resolve their issue."]},{"start":50.312,"end":52.062,"text":["But perhaps your business is growing"]},{"start":52.062,"end":55.354,"text":["and your support operation is getting more complex."]},{"start":55.896,"end":59.646,"text":["Zendesk lets you customise and optimise the whole picture."]},{"start":60.062,"end":62.479,"text":["Like by routing tickets to the right agents"]},{"start":62.479,"end":64.021,"text":["based on expertise."]},{"start":64.021,"end":66.521,"text":["Or automating which tools an agent sees"]},{"start":66.521,"end":67.979,"text":["based on the type of question."]},{"start":68.354,"end":70.979,"text":["As your teams become more organised and productive,"]},{"start":70.979,"end":74.146,"text":["your customers get faster,","more effective service."]},{"start":74.687,"end":77.437,"text":["And with our built-in analytics that track just about everything,"]},{"start":77.437,"end":80.187,"text":["you'll also understand how to tie it all together."]},{"start":80.187,"end":82.812,"text":["Like when you identify a question that's trending,"]},{"start":82.812,"end":86.146,"text":["so you assign an expert to create","a new self-service article,"]},{"start":86.646,"end":88.771,"text":["which you feed to our AI-powered bots,"]},{"start":89.021,"end":90.396,"text":["without writing any code,"]},{"start":90.396,"end":92.312,"text":["so when the next customer reaches out"]},{"start":92.687,"end":95.604,"text":["they get the answer they're looking for, immediately."]},{"start":95.896,"end":97.229,"text":["And, hopefully,"]},{"start":97.229,"end":99.646,"text":["they feel very good about your company."]},{"start":100.062,"end":100.771,"text":["Well done."]},{"start":101.562,"end":102.854,"text":["Start your free trial today."]}]},"language":"eng","alpha3_terminologic":"eng","alpha3_bibliographic":"eng","iso639_2_language_code":"en","english_name":"English","media_hashed_id":"4ib94hubqq","native_name":"English","right_to_left":false,"generic_name":"English","generic_native_name":"English"},{"id":"he7249m4aajzoqmy","bcp47LanguageTag":"es-419","familyName":"Spanish","familyNativeName":"Español","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_he7249m4aajzoqmy","mediaHashedId":"4ib94hubqq","name":"Spanish (Latin America)","nativeName":"Español (Latinoamérica)","wistiaLanguageCode":"es-419","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk crea software de servicio de atención al cliente"]},{"start":2.896,"end":4.562,"text":["y funciona de inmediato."]},{"start":5.479,"end":8.187,"text":["También es completamente personalizable y escalable"]},{"start":8.187,"end":10.187,"text":["y se conecta al resto de tu negocio."]},{"start":11.062,"end":12.687,"text":["Pero no importa cómo lo uses,"]},{"start":13.104,"end":15.229,"text":["Zendesk está diseñado para ayudarte para que tus equipos tengan todo"]},{"start":15.229,"end":18.021,"text":["lo que necesitan y tus clientes obtengan lo que desean."]},{"start":18.854,"end":20.979,"text":["Supongamos que tus clientes te envían principalmente correos electrónicos,"]},{"start":21.312,"end":23.396,"text":["pero algunas conversaciones son mejores por teléfono"]},{"start":23.396,"end":26.312,"text":["y tal vez también te gustaría comenzar a usar una aplicación de mensajería."]},{"start":26.854,"end":29.979,"text":["En Zendesk, es fácil agregar cualquier canal nuevo que necesites."]},{"start":30.354,"end":31.354,"text":["Y para el agente,"]},{"start":31.354,"end":33.854,"text":["todas las conversaciones están en un solo lugar."]},{"start":34.312,"end":36.479,"text":["Los colaboradores están a solo unos clics de distancia."]},{"start":37.479,"end":39.021,"text":["Lo mismo ocurre con los artículos de conocimiento,"]},{"start":39.437,"end":40.021,"text":["las aplicaciones"]},{"start":40.437,"end":43.604,"text":["e incluso las herramientas y la información de otros sistemas que ya usas."]},{"start":44.146,"end":46.812,"text":["Todo un contexto valioso sobre a quién estás tratando de ayudar"]},{"start":47.271,"end":48.646,"text":["y cómo resolver su problema."]},{"start":50.312,"end":52.062,"text":["Pero quizás tu negocio esté creciendo"]},{"start":52.062,"end":55.354,"text":["y tu operación de soporte se esté volviendo más compleja."]},{"start":55.896,"end":59.646,"text":["Zendesk te permite personalizar y optimizar todo."]},{"start":60.062,"end":62.479,"text":["Por ejemplo, desviar los tickets a los agentes adecuados"]},{"start":62.479,"end":64.021,"text":["en función de su experiencia."]},{"start":64.021,"end":66.521,"text":["O automatizar qué herramientas ve el agente"]},{"start":66.521,"end":67.979,"text":["según el tipo de pregunta."]},{"start":68.354,"end":70.979,"text":["A medida que tus equipos se vuelven más organizados y productivos,"]},{"start":70.979,"end":74.146,"text":["tus clientes obtienen un servicio más rápido y eficaz."]},{"start":74.687,"end":77.437,"text":["Y con nuestros análisis incorporados que rastrean casi todo,"]},{"start":77.437,"end":80.187,"text":["también comprenderás cómo unirlo todo."]},{"start":80.187,"end":82.812,"text":["Como cuando identificas una pregunta popular"]},{"start":82.812,"end":86.146,"text":["y la asignas a un experto para que cree un nuevo artículo de autoservicio,"]},{"start":86.646,"end":88.771,"text":["y se lo haces llegar a nuestros bots con IA,"]},{"start":89.021,"end":90.396,"text":["sin escribir ningún código,"]},{"start":90.396,"end":92.312,"text":["para que cuando el próximo cliente se comunique,"]},{"start":92.687,"end":95.604,"text":["obtenga la respuesta que está buscando de inmediato."]},{"start":95.896,"end":97.229,"text":["Esperamos que así"]},{"start":97.229,"end":99.646,"text":["se sientan muy bien con tu empresa."]},{"start":100.062,"end":100.771,"text":["Muy bien."]},{"start":101.562,"end":102.854,"text":["Comienza tu prueba gratis hoy mismo."]}]},"language":"es-419","alpha3_terminologic":"es-419","alpha3_bibliographic":null,"iso639_2_language_code":"es-419","english_name":"Spanish (Latin America)","media_hashed_id":"4ib94hubqq","native_name":"Español (Latinoamérica)","right_to_left":false,"generic_name":"Spanish","generic_native_name":"Español"},{"id":"pu1tnjttdtspuxh9","bcp47LanguageTag":"fr","familyName":"French","familyNativeName":"Français","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_pu1tnjttdtspuxh9","mediaHashedId":"4ib94hubqq","name":"French","nativeName":"Français","wistiaLanguageCode":"fre","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk crée des logiciels de service client"]},{"start":2.896,"end":4.562,"text":["prêts à l’emploi,"]},{"start":5.479,"end":8.187,"text":["entièrement personnalisables, évolutifs"]},{"start":8.187,"end":10.187,"text":["et qui s’intègrent à l’infrastructure de votre entreprise."]},{"start":11.062,"end":12.687,"text":["Quel que soit l’usage que vous faites de nos produits,"]},{"start":13.104,"end":15.229,"text":["Zendesk aide vos équipes"]},{"start":15.229,"end":18.021,"text":["à répondre aux besoins de vos clients."]},{"start":18.854,"end":20.979,"text":["Même si vos clients privilégient l’e-mail,"]},{"start":21.312,"end":23.396,"text":["le téléphone se prête parfois mieux à certaines conversations."]},{"start":23.396,"end":26.312,"text":["Avez-vous essayé d’implémenter","une application de messagerie ?"]},{"start":26.854,"end":29.979,"text":["Avec Zendesk, il est facile d’ajouter de nouveaux canaux"]},{"start":30.354,"end":31.354,"text":["sans pour autant que vos agents"]},{"start":31.354,"end":33.854,"text":["ne perdent le fil de la conversation."]},{"start":34.312,"end":36.479,"text":["En quelques clics, ils peuvent solliciter des collègues,"]},{"start":37.479,"end":39.021,"text":["accéder à des articles utiles,"]},{"start":39.437,"end":40.021,"text":["à des applications,"]},{"start":40.437,"end":43.604,"text":["à des outils et des données issus des autres systèmes de votre entreprise."]},{"start":44.146,"end":46.812,"text":["Ils connaissent le contexte de chaque client"]},{"start":47.271,"end":48.646,"text":["et savent ainsi comment résoudre son problème."]},{"start":50.312,"end":52.062,"text":["Votre entreprise est en pleine croissance ?"]},{"start":52.062,"end":55.354,"text":["Votre assistance devient de plus en plus complexe ?"]},{"start":55.896,"end":59.646,"text":["Zendesk vous permet de personnaliser et","d’optimiser votre service client"]},{"start":60.062,"end":62.479,"text":["en attribuant par exemple les tickets aux bons agents"]},{"start":62.479,"end":64.021,"text":["sur la base de leur expertise,"]},{"start":64.021,"end":66.521,"text":["ou en affichant automatiquement des outils pertinents"]},{"start":66.521,"end":67.979,"text":["selon le type de question."]},{"start":68.354,"end":70.979,"text":["À mesure que vos équipes s’organisent","et gagnent en productivité,"]},{"start":70.979,"end":74.146,"text":["vos clients bénéficient d’un service","plus rapide et plus efficace."]},{"start":74.687,"end":77.437,"text":["Grâce à nos analyses intégrées et exhaustives,"]},{"start":77.437,"end":80.187,"text":["vous aurez une vue plus claire","et pourrez agir en conséquence."]},{"start":80.187,"end":82.812,"text":["Imaginons qu’une question soit fréquemment posée."]},{"start":82.812,"end":86.146,"text":["Vous pouvez alors charger un expert de rédiger","un article en self-service à ce sujet,"]},{"start":86.646,"end":88.771,"text":["qui alimentera nos bots basés sur l’IA,"]},{"start":89.021,"end":90.396,"text":["sans besoin d’écrire de code."]},{"start":90.396,"end":92.312,"text":["Quand un client vous contactera,"]},{"start":92.687,"end":95.604,"text":["il trouvera ainsi immédiatement une réponse à sa question"]},{"start":95.896,"end":97.229,"text":["et sera, espérons-le,"]},{"start":97.229,"end":99.646,"text":["très satisfait du service proposé par votre entreprise."]},{"start":100.062,"end":100.771,"text":["Bravo !"]},{"start":101.562,"end":102.854,"text":["Commencez votre essai gratuit dès aujourd’hui."]}]},"language":"fre","alpha3_terminologic":"fra","alpha3_bibliographic":"fre","iso639_2_language_code":"fr","english_name":"French","media_hashed_id":"4ib94hubqq","native_name":"Français","right_to_left":false,"generic_name":"French","generic_native_name":"Français"},{"id":"qa801lcjor8y4ght","bcp47LanguageTag":"de","familyName":"German","familyNativeName":"Deutsch","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_qa801lcjor8y4ght","mediaHashedId":"4ib94hubqq","name":"German","nativeName":"Deutsch","wistiaLanguageCode":"ger","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk steht für direkt einsetzbare"]},{"start":2.896,"end":4.562,"text":["Kundenservice-Software,"]},{"start":5.479,"end":8.187,"text":["die umfassend anpass- und skalierbar ist"]},{"start":8.187,"end":10.187,"text":["und sich mit Ihren Geschäftsprozessen verbindet."]},{"start":11.062,"end":12.687,"text":["Egal, wie Sie Zendesk verwenden,"]},{"start":13.104,"end":15.229,"text":["es unterstützt Sie und Ihre Teams mit allem,"]},{"start":15.229,"end":18.021,"text":["was sie benötigen – genauso wie auch Ihre Kunden."]},{"start":18.854,"end":20.979,"text":["Kontaktieren Ihre Kunden Sie etwa vornehmlich"]},{"start":21.312,"end":23.396,"text":["per E-Mail, möchten ihre Anliegen aber auch"]},{"start":23.396,"end":26.312,"text":["telefonisch oder via Messaging-App klären,"]},{"start":26.854,"end":29.979,"text":["dann lassen sich diese Kanäle mit Zendesk mühelos ergänzen."]},{"start":30.354,"end":31.354,"text":["Dabei haben Ihre Supportmitarbeiter"]},{"start":31.354,"end":33.854,"text":["die gesamte Konversation zentral im Blick."]},{"start":34.312,"end":36.479,"text":["Mitarbeiter sind nur einen Klick entfernt,"]},{"start":37.479,"end":39.021,"text":["genauso wie Wissensbeiträge,"]},{"start":39.437,"end":40.021,"text":["Apps"]},{"start":40.437,"end":43.604,"text":["sowie Tools und Informationen aus Ihren bestehenden Systemen."]},{"start":44.146,"end":46.812,"text":["So erhalten Sie wichtigen Kontext zum Kunden"]},{"start":47.271,"end":48.646,"text":["und wie Sie sein Anliegen lösen können."]},{"start":50.312,"end":52.062,"text":["Und wenn Ihr Unternehmen wächst und Ihre"]},{"start":52.062,"end":55.354,"text":["Supportabläufe komplexer werden,"]},{"start":55.896,"end":59.646,"text":["passen Sie mit Zendesk alles optimal daran an:"]},{"start":60.062,"end":62.479,"text":["Tickets werden an die Supportmitarbeiter mit dem passenden"]},{"start":62.479,"end":64.021,"text":["Know-how geleitet,"]},{"start":64.021,"end":66.521,"text":["dabei werden automatisch die am besten zur Beantwortung"]},{"start":66.521,"end":67.979,"text":["der Frage geeigneten Tools angezeigt."]},{"start":68.354,"end":70.979,"text":["So sind Ihre Teams besser organisiert und produktiver,"]},{"start":70.979,"end":74.146,"text":["was für Ihre Kunden schnelleren, effektiveren Service bedeutet."]},{"start":74.687,"end":77.437,"text":["Integrierte Analysen erfassen dabei alles, was Sie benötigen,"]},{"start":77.437,"end":80.187,"text":["um alles zu einem Gesamtbild zusammenzusetzen."]},{"start":80.187,"end":82.812,"text":["Liegt etwa eine bestimmte Frage im Trend,"]},{"start":82.812,"end":86.146,"text":["lassen Sie Ihre Experten einen Self-Service-Beitrag erstellen,"]},{"start":86.646,"end":88.771,"text":["den Sie, ohne Code schreiben zu können, in unsere"]},{"start":89.021,"end":90.396,"text":["KI-gestützten Bots einspeisen können."]},{"start":90.396,"end":92.312,"text":["So erhalten Ihre Kunden fortan immer direkt"]},{"start":92.687,"end":95.604,"text":["die Antwort, nach der sie suchen."]},{"start":95.896,"end":97.229,"text":["Das Ergebnis:"]},{"start":97.229,"end":99.646,"text":["Sie vermitteln Ihren Kunden ein gutes Gefühl."]},{"start":100.062,"end":100.771,"text":["Für den Anfang nicht schlecht."]},{"start":101.562,"end":102.854,"text":["Testen Sie all dies noch heute kostenlos."]}]},"language":"ger","alpha3_terminologic":"deu","alpha3_bibliographic":"ger","iso639_2_language_code":"de","english_name":"German","media_hashed_id":"4ib94hubqq","native_name":"Deutsch","right_to_left":false,"generic_name":"German","generic_native_name":"Deutsch"},{"id":"w8xk4dmeuqutjri1","bcp47LanguageTag":"id","familyName":"Indonesian","familyNativeName":"Bahasa Indonesia","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_w8xk4dmeuqutjri1","mediaHashedId":"4ib94hubqq","name":"Indonesian","nativeName":"Bahasa Indonesia","wistiaLanguageCode":"ind","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk membuat perangkat lunak layanan pelanggan,"]},{"start":2.896,"end":4.562,"text":["yang dapat langsung digunakan."]},{"start":5.479,"end":8.187,"text":["Perangkat lunak ini juga sepenuhnya dapat disesuaikan dan diskalakan"]},{"start":8.187,"end":10.187,"text":["serta terhubung dengan bagian lainnya dari bisnis Anda lainnya."]},{"start":11.062,"end":12.687,"text":["Namun, bagaimanapun Anda menggunakannya,"]},{"start":13.104,"end":15.229,"text":["Zendesk didesain untuk membantu membekali kebutuhan"]},{"start":15.229,"end":18.021,"text":["tim Anda, agar pelanggan dapat memenuhi keinginan mereka."]},{"start":18.854,"end":20.979,"text":["Misalnya, pelanggan biasa menghubungi Anda lewat email,"]},{"start":21.312,"end":23.396,"text":["tetapi persoalannya lebih baik dibicarakan lewat telepon"]},{"start":23.396,"end":26.312,"text":["dan mungkin Anda juga ingin mulai menggunakan aplikasi pesan."]},{"start":26.854,"end":29.979,"text":["Di Zendesk, semua kanal baru yang diperlukan jadi mudah ditambahkan."]},{"start":30.354,"end":31.354,"text":["Dan bagi agen,"]},{"start":31.354,"end":33.854,"text":["seluruh percakapan dapat diakses di satu tempat."]},{"start":34.312,"end":36.479,"text":["Kolaborator dapat dihubungi hanya dengan beberapa kali klik."]},{"start":37.479,"end":39.021,"text":["Sama halnya dengan artikel pengetahuan,"]},{"start":39.437,"end":40.021,"text":["aplikasi,"]},{"start":40.437,"end":43.604,"text":["bahkan alat dan informasi dari sistem lain yang Anda gunakan."]},{"start":44.146,"end":46.812,"text":["Semua konteks penting tentang siapa yang akan Anda bantu"]},{"start":47.271,"end":48.646,"text":["serta cara mengatasi masalah mereka."]},{"start":50.312,"end":52.062,"text":["Atau mungkin bisnis Anda sedang berkembang"]},{"start":52.062,"end":55.354,"text":["dan operasional dukungan Anda jadi lebih kompleks."]},{"start":55.896,"end":59.646,"text":["Zendesk memungkinkan Anda menyesuaikan dan mengoptimalkan seluruh sistem."]},{"start":60.062,"end":62.479,"text":["Misalnya, dengan merutekan tiket ke agen yang tepat"]},{"start":62.479,"end":64.021,"text":["berdasarkan keahlian."]},{"start":64.021,"end":66.521,"text":["Atau mengotomatisasi alat apa yang dilihat agen"]},{"start":66.521,"end":67.979,"text":["berdasarkan jenis pertanyaan."]},{"start":68.354,"end":70.979,"text":["Jika tim Anda lebih tertata dan produktif,"]},{"start":70.979,"end":74.146,"text":["layanan pelanggan akan lebih cepat dan efektif."]},{"start":74.687,"end":77.437,"text":["Dan dengan analitik bawaan yang menyeluruh,"]},{"start":77.437,"end":80.187,"text":["Anda juga akan memahami cara mengambil langkah tepat."]},{"start":80.187,"end":82.812,"text":["Misalnya, saat Anda mengidentifikasi pertanyaan yang sedang tren,"]},{"start":82.812,"end":86.146,"text":["Anda dapat menugaskan seorang ahli untuk membuat","artikel layanan mandiri yang baru,"]},{"start":86.646,"end":88.771,"text":["dan Anda masukkan ke bot dengan dukungan AI kami,"]},{"start":89.021,"end":90.396,"text":["tanpa menulis kode apa pun,"]},{"start":90.396,"end":92.312,"text":["sehingga saat pelanggan berikutnya menghubungi Anda,"]},{"start":92.687,"end":95.604,"text":["mereka dapat segera memperoleh jawaban yang dicari."]},{"start":95.896,"end":97.229,"text":["Dan semoga"]},{"start":97.229,"end":99.646,"text":["pelanggan merasa sangat puas dengan perusahaan Anda."]},{"start":100.062,"end":100.771,"text":["Selamat."]},{"start":101.562,"end":102.854,"text":["Mulai uji coba gratis Anda sekarang juga."]}]},"language":"ind","alpha3_terminologic":"ind","alpha3_bibliographic":"ind","iso639_2_language_code":"id","english_name":"Indonesian","media_hashed_id":"4ib94hubqq","native_name":"Bahasa Indonesia","right_to_left":false,"generic_name":"Indonesian","generic_native_name":"Bahasa Indonesia"},{"id":"gq3qmoibnjh3w3rp","bcp47LanguageTag":"it","familyName":"Italian","familyNativeName":"Italiano","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_gq3qmoibnjh3w3rp","mediaHashedId":"4ib94hubqq","name":"Italian","nativeName":"Italiano","wistiaLanguageCode":"ita","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk fornisce un software per il servizio clienti,"]},{"start":2.896,"end":4.562,"text":["pronto all'uso,"]},{"start":5.479,"end":8.187,"text":["completamente personalizzabile e adattabile,"]},{"start":8.187,"end":10.187,"text":["che si integra con la tua attività."]},{"start":11.062,"end":12.687,"text":["Qualunque sia l'uso che ne farai,"]},{"start":13.104,"end":15.229,"text":["Zendesk è progettato per aiutarti a dare ai tuoi team"]},{"start":15.229,"end":18.021,"text":["ciò di cui hanno bisogno in modo che i clienti ottengano il risultato desiderato."]},{"start":18.854,"end":20.979,"text":["Supponiamo che i clienti ti inviino principalmente e-mail,"]},{"start":21.312,"end":23.396,"text":["ma alcune conversazioni sono migliori al telefono"]},{"start":23.396,"end":26.312,"text":["e magari vorresti iniziare a usare anche un'app di messaggistica."]},{"start":26.854,"end":29.979,"text":["In Zendesk è facile aggiungere i nuovi canali di cui hai bisogno."]},{"start":30.354,"end":31.354,"text":["E per l'agente"]},{"start":31.354,"end":33.854,"text":["tutto è riunito in una conversazione, in un'unica posizione."]},{"start":34.312,"end":36.479,"text":["I collaboratori possono essere contattati con pochi clic."]},{"start":37.479,"end":39.021,"text":["E gli articoli della Knowledge Base si consultano rapidamente,"]},{"start":39.437,"end":40.021,"text":["le app,"]},{"start":40.437,"end":43.604,"text":["e così anche gli strumenti e le informazioni di altri sistemi già in uso:"]},{"start":44.146,"end":46.812,"text":["tutto il prezioso contesto sull'utente a cui fornisci assistenza"]},{"start":47.271,"end":48.646,"text":["e su come risolvere il problema."]},{"start":50.312,"end":52.062,"text":["Forse, però, la tua azienda sta crescendo"]},{"start":52.062,"end":55.354,"text":["e la tua attività di assistenza sta diventando sempre più complessa."]},{"start":55.896,"end":59.646,"text":["Zendesk ti consente di personalizzare e ottimizzare tutto l'insieme."]},{"start":60.062,"end":62.479,"text":["Ad esempio, inoltrando i ticket giusti agli agenti giusti"]},{"start":62.479,"end":64.021,"text":["in base alla loro esperienza,"]},{"start":64.021,"end":66.521,"text":["oppure automatizzando gli strumenti che l'agente vede"]},{"start":66.521,"end":67.979,"text":["in base al tipo di domanda."]},{"start":68.354,"end":70.979,"text":["Man mano che i tuoi team diventano più organizzati e produttivi,"]},{"start":70.979,"end":74.146,"text":["i clienti diventano più veloci e richiedono un servizio più efficace."]},{"start":74.687,"end":77.437,"text":["Grazie alle funzionalità di analisi integrate, che tracciano praticamente tutto,"]},{"start":77.437,"end":80.187,"text":["capirai anche come ricostruire il quadro d'insieme."]},{"start":80.187,"end":82.812,"text":["Ad esempio, se identifichi una domanda frequente,"]},{"start":82.812,"end":86.146,"text":["puoi fare in modo che un esperto crei un nuovo articolo self-service,"]},{"start":86.646,"end":88.771,"text":["che viene passato ai nostri bot basati sull'AI,"]},{"start":89.021,"end":90.396,"text":["senza scrivere alcun codice."]},{"start":90.396,"end":92.312,"text":["Così quando un altro cliente porrà la stessa domanda,"]},{"start":92.687,"end":95.604,"text":["otterrà immediatamente la risposta che cercava."]},{"start":95.896,"end":97.229,"text":["E, probabilmente,"]},{"start":97.229,"end":99.646,"text":["sarà molto soddisfatto del servizio ricevuto."]},{"start":100.062,"end":100.771,"text":["Molto bene!"]},{"start":101.562,"end":102.854,"text":["Inizia oggi stesso la tua prova gratuita."]}]},"language":"ita","alpha3_terminologic":"ita","alpha3_bibliographic":"ita","iso639_2_language_code":"it","english_name":"Italian","media_hashed_id":"4ib94hubqq","native_name":"Italiano","right_to_left":false,"generic_name":"Italian","generic_native_name":"Italiano"},{"id":"8j9c5j2ha6ypr7nk","bcp47LanguageTag":"ja","familyName":"Japanese","familyNativeName":"日本語","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_8j9c5j2ha6ypr7nk","mediaHashedId":"4ib94hubqq","name":"Japanese","nativeName":"日本語","wistiaLanguageCode":"jpn","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendeskのカスタマーサービス","ソフトウェアは"]},{"start":2.896,"end":4.562,"text":["面倒な設定なしで","すぐに使えます"]},{"start":5.479,"end":8.187,"text":["完全にカスタマイズ可能で","拡張性があり"]},{"start":8.187,"end":10.187,"text":["他のシステムに","接続できます"]},{"start":11.062,"end":12.687,"text":["ツールの種類に関わらず"]},{"start":13.104,"end":15.229,"text":["必要な情報を取得でき"]},{"start":15.229,"end":18.021,"text":["顧客の問題を解決できます"]},{"start":18.854,"end":20.979,"text":["例えばメールを好む顧客が"]},{"start":21.312,"end":23.396,"text":["場合によっては電話や"]},{"start":23.396,"end":26.312,"text":["メッセージングアプリも","使いたいとします"]},{"start":26.854,"end":29.979,"text":["Zendeskなら新しいチャネルを","簡単に追加できます"]},{"start":30.354,"end":31.354,"text":["サポート担当者は"]},{"start":31.354,"end":33.854,"text":["すべてのチャネルを","１か所で管理できます"]},{"start":34.312,"end":36.479,"text":["数回クリックするだけで","連携できます"]},{"start":37.479,"end":39.021,"text":["役立つ記事や"]},{"start":39.437,"end":40.021,"text":["アプリなど"]},{"start":40.437,"end":43.604,"text":["他のツールや情報も","同じように連携できます"]},{"start":44.146,"end":46.812,"text":["顧客や問題の種類に合わせて"]},{"start":47.271,"end":48.646,"text":["問題を解決できます"]},{"start":50.312,"end":52.062,"text":["ビジネスが成長し"]},{"start":52.062,"end":55.354,"text":["サポート業務が複雑になっても","Zendeskなら"]},{"start":55.896,"end":59.646,"text":["全面的にカスタマイズし","最適化することができます"]},{"start":60.062,"end":62.479,"text":["例えば専門性に応じて","適切な担当者に"]},{"start":62.479,"end":64.021,"text":["チケットを割り振ったり"]},{"start":64.021,"end":66.521,"text":["質問の種類に応じて","使用するツールを"]},{"start":66.521,"end":67.979,"text":["自動化することもできます"]},{"start":68.354,"end":70.979,"text":["チームが操作に慣れ","生産性が向上するにつれ"]},{"start":70.979,"end":74.146,"text":["より速く効果的な","サービスを提供できます"]},{"start":74.687,"end":77.437,"text":["あらゆる情報を追跡するビルトインの","分析機能もあるため"]},{"start":77.437,"end":80.187,"text":["問題を包括的に解決できます"]},{"start":80.187,"end":82.812,"text":["例えばよくある質問を特定し"]},{"start":82.812,"end":86.146,"text":["その分野に詳しい担当者が","回答に関する記事を書き"]},{"start":86.646,"end":88.771,"text":["コードを使用することなく"]},{"start":89.021,"end":90.396,"text":["ＡＩボットに送ると"]},{"start":90.396,"end":92.312,"text":["その後","別の顧客が同じ質問をした場合"]},{"start":92.687,"end":95.604,"text":["すぐに適切な回答が","見つけられます"]},{"start":95.896,"end":97.229,"text":["良い体験が重なれば"]},{"start":97.229,"end":99.646,"text":["企業の評判が高まります"]},{"start":100.062,"end":100.771,"text":["良いこと尽くめです"]},{"start":101.562,"end":102.854,"text":["まずは無料で","お試しください"]}]},"language":"jpn","alpha3_terminologic":"jpn","alpha3_bibliographic":"jpn","iso639_2_language_code":"ja","english_name":"Japanese","media_hashed_id":"4ib94hubqq","native_name":"日本語","right_to_left":false,"generic_name":"Japanese","generic_native_name":"日本語"},{"id":"s69qg02fk2lkjdp4","bcp47LanguageTag":"ko","familyName":"Korean","familyNativeName":"한국어","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_s69qg02fk2lkjdp4","mediaHashedId":"4ib94hubqq","name":"Korean","nativeName":"한국어","wistiaLanguageCode":"kor","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk의 고객 서비스 소프트웨어는"]},{"start":2.896,"end":4.562,"text":["즉시 실무에 이용할 수 있습니다"]},{"start":5.479,"end":8.187,"text":["커스터마이징 설정과 확장이 가능하고"]},{"start":8.187,"end":10.187,"text":["조직 내 모든 부서와도 연결됩니다"]},{"start":11.062,"end":12.687,"text":["어떻게 사용하든 간에"]},{"start":13.104,"end":15.229,"text":["팀에 꼭 필요한 도구를 제공해"]},{"start":15.229,"end":18.021,"text":["고객이 원하는 것을","얻을 수 있도록 지원합니다"]},{"start":18.854,"end":20.979,"text":["예를 들어, 고객은 주로 이메일을 보내오지만"]},{"start":21.312,"end":23.396,"text":["내용에 따라서 전화 통화가 더 적합할 수 있으며"]},{"start":23.396,"end":26.312,"text":["메시징 앱을 활용하는 것이 효과적일 수도 있습니다"]},{"start":26.854,"end":29.979,"text":["Zendesk에서는 새로운 채널을","쉽게 추가할 수 있습니다"]},{"start":30.354,"end":31.354,"text":["상담원의 경우"]},{"start":31.354,"end":33.854,"text":["한 곳에서 모든 상담을","진행할 수 있습니다."]},{"start":34.312,"end":36.479,"text":["협업 또한 클릭 몇 번이면 됩니다."]},{"start":37.479,"end":39.021,"text":["지식 문서,"]},{"start":39.437,"end":40.021,"text":["앱,"]},{"start":40.437,"end":43.604,"text":["심지어 이미 사용 중인 다른 시스템의","도구와 정보도 쉽게 사용할 수 있습니다"]},{"start":44.146,"end":46.812,"text":["고객과 관련된 중요한 모든 전후상황과"]},{"start":47.271,"end":48.646,"text":["문제 해결 방법이 한 곳에 있습니다"]},{"start":50.312,"end":52.062,"text":["비즈니스 규모가 커지면"]},{"start":52.062,"end":55.354,"text":["고객 지원의 운영 역시","복잡해지기 마련입니다"]},{"start":55.896,"end":59.646,"text":["Zendesk를 통해 전체 업무 흐름을","사용자 지정하고 최적화할 수 있습니다."]},{"start":60.062,"end":62.479,"text":["상담원의 전문 분야에 따라"]},{"start":62.479,"end":64.021,"text":["티켓을 라우팅하거나"]},{"start":64.021,"end":66.521,"text":["문의 유형에 따라 상담원에게 적합한 도구를"]},{"start":66.521,"end":67.979,"text":["자동으로 표시합니다"]},{"start":68.354,"end":70.979,"text":["팀의 업무 체계와 생산성이 향상될수록"]},{"start":70.979,"end":74.146,"text":["고객은 더욱 빠르고 효과적인","서비스를 받게 됩니다"]},{"start":74.687,"end":77.437,"text":["또한 거의 모든 것을 추적하는 기본 제공 분석 기능을 통해"]},{"start":77.437,"end":80.187,"text":["모든 작업을 연결할 수 있게 됩니다."]},{"start":80.187,"end":82.812,"text":["예를 들어, 고객들이 자주 묻는 질문이 있다면"]},{"start":82.812,"end":86.146,"text":["담당자에게 셀프 서비스 문서를 작성하도록 하고"]},{"start":86.646,"end":88.771,"text":["해당 내용을 AI 기반 봇에 입력합니다"]},{"start":89.021,"end":90.396,"text":["코딩 작업은 전혀 필요가 없습니다"]},{"start":90.396,"end":92.312,"text":["앞으로 고객이 해당 내용을 문의해 오면"]},{"start":92.687,"end":95.604,"text":["원하는 답을 즉시 얻게 됩니다"]},{"start":95.896,"end":97.229,"text":["이를 통해 고객은"]},{"start":97.229,"end":99.646,"text":["기업에 대해 좋은 인상을 얻게 됩니다"]},{"start":100.062,"end":100.771,"text":["훌륭한 성과죠"]},{"start":101.562,"end":102.854,"text":["지금 바로 무료 평가판을 시작하세요"]}]},"language":"kor","alpha3_terminologic":"kor","alpha3_bibliographic":"kor","iso639_2_language_code":"ko","english_name":"Korean","media_hashed_id":"4ib94hubqq","native_name":"한국어","right_to_left":false,"generic_name":"Korean","generic_native_name":"한국어"},{"id":"ivi4fhx6gwkm8ze7","bcp47LanguageTag":"pt","familyName":"Portuguese","familyNativeName":"Português","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_ivi4fhx6gwkm8ze7","mediaHashedId":"4ib94hubqq","name":"Portuguese","nativeName":"Português","wistiaLanguageCode":"por","hash":{"lines":[{"start":0.812,"end":2.896,"text":["A Zendesk desenvolve softwares de atendimento ao cliente"]},{"start":2.896,"end":4.562,"text":["prontos para uso."]},{"start":5.479,"end":8.187,"text":["A ferramenta também é personalizável e escalável"]},{"start":8.187,"end":10.187,"text":["e se conecta ao restante da sua empresa."]},{"start":11.062,"end":12.687,"text":["Mas não importa como você o use,"]},{"start":13.104,"end":15.229,"text":["o Zendesk foi projetado para ajudar você a dar às suas equipes"]},{"start":15.229,"end":18.021,"text":["o necessário para que seus clientes fiquem satisfeitos."]},{"start":18.854,"end":20.979,"text":["Digamos que seus clientes geralmente enviem e-mails para você."]},{"start":21.312,"end":23.396,"text":["Porém, algumas conversas são melhores por telefone,"]},{"start":23.396,"end":26.312,"text":["e talvez, seria bom começar a usar um aplicativo de mensagens também."]},{"start":26.854,"end":29.979,"text":["No Zendesk, é fácil adicionar qualquer novo canal necessário."]},{"start":30.354,"end":31.354,"text":["E, para o agente,"]},{"start":31.354,"end":33.854,"text":["isso significa ter todas as conversas em um único lugar."]},{"start":34.312,"end":36.479,"text":["Os colaboradores estão a apenas alguns cliques de distância."]},{"start":37.479,"end":39.021,"text":["O mesmo vale para artigos de conhecimento,"]},{"start":39.437,"end":40.021,"text":["aplicativos"]},{"start":40.437,"end":43.604,"text":["e ferramentas e informações de outros sistemas que você já usa."]},{"start":44.146,"end":46.812,"text":["Ou seja, todos os contextos valiosos sobre quem você está tentando ajudar"]},{"start":47.271,"end":48.646,"text":["e como resolver o problema."]},{"start":50.312,"end":52.062,"text":["Mas talvez sua empresa esteja crescendo"]},{"start":52.062,"end":55.354,"text":["e sua operação de suporte esteja ficando mais complexa."]},{"start":55.896,"end":59.646,"text":["O Zendesk permite que você personalize e otimize toda a situação,"]},{"start":60.062,"end":62.479,"text":["como encaminhar os tickets certos para os agentes certos,"]},{"start":62.479,"end":64.021,"text":["com base na experiência,"]},{"start":64.021,"end":66.521,"text":["ou automatizando quais ferramentas o agente vê,"]},{"start":66.521,"end":67.979,"text":["com base no tipo de pergunta."]},{"start":68.354,"end":70.979,"text":["À medida que suas equipes ficam mais organizadas e produtivas,"]},{"start":70.979,"end":74.146,"text":["seus clientes recebem um serviço mais rápido e eficaz."]},{"start":74.687,"end":77.437,"text":["E com nossas análises incorporadas que rastreiam qualquer coisa,"]},{"start":77.437,"end":80.187,"text":["você também entenderá como conectar tudo isso."]},{"start":80.187,"end":82.812,"text":["Por exemplo, ao identificar que uma pergunta está em destaque,"]},{"start":82.812,"end":86.146,"text":["atribua um especialista para criar um artigo de autoatendimento,"]},{"start":86.646,"end":88.771,"text":["que você pode enviar aos bots por meio de IA,"]},{"start":89.021,"end":90.396,"text":["sem precisar escrever nenhum código."]},{"start":90.396,"end":92.312,"text":["Então, quando o próximo cliente entrar em contato,"]},{"start":92.687,"end":95.604,"text":["ele receberá imediatamente a resposta que está procurando."]},{"start":95.896,"end":97.229,"text":["E, com sorte,"]},{"start":97.229,"end":99.646,"text":["ficará com uma ótima impressão da sua empresa."]},{"start":100.062,"end":100.771,"text":["Excelente."]},{"start":101.562,"end":102.854,"text":["Faça uma avaliação gratuita hoje mesmo."]}]},"language":"por","alpha3_terminologic":"por","alpha3_bibliographic":"por","iso639_2_language_code":"pt","english_name":"Portuguese","media_hashed_id":"4ib94hubqq","native_name":"Português","right_to_left":false,"generic_name":"Portuguese","generic_native_name":"Português"},{"id":"3hzwp0jlj068c1xt","bcp47LanguageTag":"es","familyName":"Spanish","familyNativeName":"Español","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_3hzwp0jlj068c1xt","mediaHashedId":"4ib94hubqq","name":"Spanish","nativeName":"Español","wistiaLanguageCode":"spa","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk diseña software para servicios de atención al cliente"]},{"start":2.896,"end":4.562,"text":["que empieza a funcionar al momento."]},{"start":5.479,"end":8.187,"text":["Además, es totalmente personalizable y escalable,"]},{"start":8.187,"end":10.187,"text":["y conecta con el resto de la empresa."]},{"start":11.062,"end":12.687,"text":["No importa cómo lo uses:"]},{"start":13.104,"end":15.229,"text":["Zendesk se ha diseñado para que puedas dar a tus equipos"]},{"start":15.229,"end":18.021,"text":["lo que necesitan para que los clientes consigan lo que quieren."]},{"start":18.854,"end":20.979,"text":["Quizá tus clientes te envían sobre todo correos electrónicos,"]},{"start":21.312,"end":23.396,"text":["pero algunas conversaciones funcionan mejor por teléfono"]},{"start":23.396,"end":26.312,"text":["y puede que además quieras empezar a usar una aplicación de mensajería."]},{"start":26.854,"end":29.979,"text":["En Zendesk, es fácil añadir nuevos canales cuando los necesites."]},{"start":30.354,"end":31.354,"text":["Y los agentes"]},{"start":31.354,"end":33.854,"text":["tendrán toda la conversación en el mismo sitio."]},{"start":34.312,"end":36.479,"text":["Los colaboradores están a pocos clics de distancia."]},{"start":37.479,"end":39.021,"text":["Lo mismo pasa con los artículos de la base de conocimientos,"]},{"start":39.437,"end":40.021,"text":["las aplicaciones"]},{"start":40.437,"end":43.604,"text":["y hasta las herramientas y la información de otros sistemas que ya utilizas."]},{"start":44.146,"end":46.812,"text":["Todo el contexto valioso sobre la persona a quien tratas de ayudar"]},{"start":47.271,"end":48.646,"text":["y la manera de resolver su problema."]},{"start":50.312,"end":52.062,"text":["Pero a lo mejor tu empresa está creciendo"]},{"start":52.062,"end":55.354,"text":["y tus operaciones de soporte se vuelven más complejas."]},{"start":55.896,"end":59.646,"text":["Zendesk te permite personalizar y optimizar todo el conjunto."]},{"start":60.062,"end":62.479,"text":["Puedes enviar los distintos tickets a los agentes adecuados"]},{"start":62.479,"end":64.021,"text":["según su experiencia."]},{"start":64.021,"end":66.521,"text":["O automatizar las herramientas que ve el agente"]},{"start":66.521,"end":67.979,"text":["según el tipo de pregunta."]},{"start":68.354,"end":70.979,"text":["A medida que tus equipos empiecen a registrar más organización y productividad,"]},{"start":70.979,"end":74.146,"text":["tus clientes recibirán un servicio más ágil y efectivo."]},{"start":74.687,"end":77.437,"text":["Y con nuestros análisis integrados que realizan un seguimiento de casi todo,"]},{"start":77.437,"end":80.187,"text":["comprenderás el modo de relacionar la información."]},{"start":80.187,"end":82.812,"text":["Por ejemplo, podrás detectar si una pregunta es popular"]},{"start":82.812,"end":86.146,"text":["y asignar un experto a la creación de un nuevo artículo de autoservicio,"]},{"start":86.646,"end":88.771,"text":["que enviarás a nuestros bots impulsados con tecnología de IA"]},{"start":89.021,"end":90.396,"text":["sin necesidad de programación,"]},{"start":90.396,"end":92.312,"text":["de modo que cuando el siguiente cliente haga la pregunta"]},{"start":92.687,"end":95.604,"text":["reciba la respuesta que busca al instante."]},{"start":95.896,"end":97.229,"text":["Y con suerte,"]},{"start":97.229,"end":99.646,"text":["solo tendrá buenas palabras para tu empresa."]},{"start":100.062,"end":100.771,"text":["Excelente."]},{"start":101.562,"end":102.854,"text":["Inicia hoy mismo una prueba gratis."]}]},"language":"spa","alpha3_terminologic":"spa","alpha3_bibliographic":"spa","iso639_2_language_code":"es","english_name":"Spanish","media_hashed_id":"4ib94hubqq","native_name":"Español","right_to_left":false,"generic_name":"Spanish","generic_native_name":"Español"},{"id":"5oujgp2drginmqey","bcp47LanguageTag":"th","familyName":"Thai","familyNativeName":"ไทย","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_5oujgp2drginmqey","mediaHashedId":"4ib94hubqq","name":"Thai","nativeName":"ไทย","wistiaLanguageCode":"tha","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk สร้างซอฟต์แวร์การบริการลูกค้า"]},{"start":2.896,"end":4.562,"text":["ที่พร้อมใช้งานได้ทันที"]},{"start":5.479,"end":8.187,"text":["แถมดัดแปลงและปรับขนาดได้ตามต้องการ"]},{"start":8.187,"end":10.187,"text":["และเชื่อมต่อกับธุรกิจส่วนอื่นๆ"]},{"start":11.062,"end":12.687,"text":["แต่ไม่ว่าคุณจะใช้งานอย่างไร"]},{"start":13.104,"end":15.229,"text":["Zendesk ก็ผ่านการออกแบบมาเพื่อช่วยให้คุณมอบ"]},{"start":15.229,"end":18.021,"text":["สิ่งที่จำเป็นให้กับทีมของคุณ เพื่อให้ลูกค้าได้รับสิ่งที่ต้องการ"]},{"start":18.854,"end":20.979,"text":["สมมติว่าลูกค้าส่วนใหญ่ส่งอีเมลถึงคุณ"]},{"start":21.312,"end":23.396,"text":["แต่บางทีการสนทนาผ่านทางโทรศัพท์จะเป็นการดีกว่า"]},{"start":23.396,"end":26.312,"text":["และคุณคงอยากเริ่มใช้แอปการส่งข้อความด้วย"]},{"start":26.854,"end":29.979,"text":["ใน Zendesk คุณสามารถเพิ่มช่องทางใหม่ตามที่ต้องการได้อย่างง่ายดาย"]},{"start":30.354,"end":31.354,"text":["และสำหรับเอเจนต์"]},{"start":31.354,"end":33.854,"text":["ทุกการสนทนาจะรวมอยู่ในที่เดียว"]},{"start":34.312,"end":36.479,"text":["ผู้ร่วมงานก็อยู่ห่างกันแค่ไม่กี่คลิก"]},{"start":37.479,"end":39.021,"text":["เช่นเดียวกับบทความเพื่อความรู้"]},{"start":39.437,"end":40.021,"text":["แอป"]},{"start":40.437,"end":43.604,"text":["แม้กระทั่งเครื่องมือและข้อมูลจากระบบอื่นที่คุณใช้อยู่"]},{"start":44.146,"end":46.812,"text":["บริบทสำคัญทั้งหมดของคนที่คุณกำลังช่วยเหลือ"]},{"start":47.271,"end":48.646,"text":["และวิธีแก้ปัญหาให้กับคนๆ นั้น"]},{"start":50.312,"end":52.062,"text":["ถ้าหากว่าธุรกิจของคุณกำลังเติบโต"]},{"start":52.062,"end":55.354,"text":["และงานด้านการช่วยเหลือและบริการเริ่มมีความซับซ้อนขึ้น"]},{"start":55.896,"end":59.646,"text":["Zendesk จะช่วยให้คุณปรับเปลี่ยนและเพิ่มประสิทธิภาพของภาพรวมทั้งหมด"]},{"start":60.062,"end":62.479,"text":["อย่างเช่น การกำหนดเส้นทางของใบสั่งงานไปยังเอเจนต์ที่เหมาะสม"]},{"start":62.479,"end":64.021,"text":["โดยขึ้นอยู่กับความเชี่ยวชาญ"]},{"start":64.021,"end":66.521,"text":["หรือใช้ระบบอัตโนมัติเลือกเครื่องมือให้เอเจนต์"]},{"start":66.521,"end":67.979,"text":["ตามประเภทของคำถาม"]},{"start":68.354,"end":70.979,"text":["เมื่อทีมของคุณเป็นระเบียบและมีประสิทธิภาพมากขึ้น"]},{"start":70.979,"end":74.146,"text":["ลูกค้าก็ได้รับบริการเร็วขึ้น บริการก็มีประสิทธิภาพมากขึ้นตามไปด้วย"]},{"start":74.687,"end":77.437,"text":["และด้วยการวิเคราะห์สถิติแบบติดตั้งในตัวของเราที่ติดตามในทุกเรื่อง"]},{"start":77.437,"end":80.187,"text":["คุณจะได้เห็นภาพว่าควรจัดการดูแลทั้งหมดอย่างไร"]},{"start":80.187,"end":82.812,"text":["เช่น เมื่อพบว่ามีคำถามที่ลูกค้าถามกันเข้ามาบ่อยๆ"]},{"start":82.812,"end":86.146,"text":["คุณสามารถมอบหมายผู้เชี่ยวชาญให้สร้างบทความช่วยเหลือตนเองเพิ่มขึ้นมา"]},{"start":86.646,"end":88.771,"text":["โดยคุณป้อนให้กับบอทที่ขับเคลื่อนด้วย AI ของเรา"]},{"start":89.021,"end":90.396,"text":["ได้โดยไม่ต้องมีการเขียนโค้ด"]},{"start":90.396,"end":92.312,"text":["ดังนั้นเมื่อลูกค้าคนอื่นๆ สอบถามเข้ามา"]},{"start":92.687,"end":95.604,"text":["ก็จะได้รับคำตอบที่ต้องการโดยทันที"]},{"start":95.896,"end":97.229,"text":["และหวังเป็นอย่างยิ่งว่า"]},{"start":97.229,"end":99.646,"text":["ลูกค้าจะรู้สึกดีมากๆ กับบริษัทของคุณ"]},{"start":100.062,"end":100.771,"text":["ทำได้ดี"]},{"start":101.562,"end":102.854,"text":["เริ่มทดลองใช้งานฟรีได้เลยวันนี้"]}]},"language":"tha","alpha3_terminologic":"tha","alpha3_bibliographic":"tha","iso639_2_language_code":"th","english_name":"Thai","media_hashed_id":"4ib94hubqq","native_name":"ไทย","right_to_left":false,"generic_name":"Thai","generic_native_name":"ไทย"},{"id":"allxdrpjnt0egqm7","bcp47LanguageTag":"zh-Hant","familyName":"Chinese","familyNativeName":"中文","hasCaptions":true,"hasVideoStream":false,"key":"wistia-production_allxdrpjnt0egqm7","mediaHashedId":"4ib94hubqq","name":"Chinese (Traditional)","nativeName":"中文 (繁體)","wistiaLanguageCode":"zh-Hant","hash":{"lines":[{"start":0.812,"end":2.896,"text":["Zendesk 打造客戶服務軟體，"]},{"start":2.896,"end":4.562,"text":["且立即可用，便利迅捷。"]},{"start":5.479,"end":8.187,"text":["同時能靈活自訂和擴充，"]},{"start":8.187,"end":10.187,"text":["並且與公司其他業務連結。"]},{"start":11.062,"end":12.687,"text":["無論您如何運用此軟體，"]},{"start":13.104,"end":15.229,"text":["Zendesk 旨在幫助您提供團隊"]},{"start":15.229,"end":18.021,"text":["所需的一切，以滿足客戶需求。"]},{"start":18.854,"end":20.979,"text":["假設您的客戶大多使用電子郵件與您聯絡，"]},{"start":21.312,"end":23.396,"text":["但有些對話透過電話進行更有效率，"]},{"start":23.396,"end":26.312,"text":["又或者您想開始採用即時訊息 app。"]},{"start":26.854,"end":29.979,"text":["使用 Zendesk，您可輕鬆新增所需的任何管道。"]},{"start":30.354,"end":31.354,"text":["對客服人員而言，"]},{"start":31.354,"end":33.854,"text":["整合溝通，盡在一處。"]},{"start":34.312,"end":36.479,"text":["僅需點按幾下，就能與協作者聯絡。"]},{"start":37.479,"end":39.021,"text":["知識文章、"]},{"start":39.437,"end":40.021,"text":["app、"]},{"start":40.437,"end":43.604,"text":["甚至是其他既有系統的工具和資訊亦僅數個按鍵之遙。"]},{"start":44.146,"end":46.812,"text":["還能掌握幫助對象的所有重要背景資訊"]},{"start":47.271,"end":48.646,"text":["和問題解決相關資訊。"]},{"start":50.312,"end":52.062,"text":["或許您的業務正在拓展"]},{"start":52.062,"end":55.354,"text":["且支援操作日趨複雜。"]},{"start":55.896,"end":59.646,"text":["Zendesk 可讓您自訂並最佳化整體客戶服務流程。"]},{"start":60.062,"end":62.479,"text":["例如：將工單按專業知識，"]},{"start":62.479,"end":64.021,"text":["轉接予合適的客服人員。"]},{"start":64.021,"end":66.521,"text":["或者依問題類型，自動化呈現"]},{"start":66.521,"end":67.979,"text":["客服人員所需工具。"]},{"start":68.354,"end":70.979,"text":["隨著您的團隊作業愈來愈有條理且高效，"]},{"start":70.979,"end":74.146,"text":["客戶也能獲得更加迅捷而有效率的服務。"]},{"start":74.687,"end":77.437,"text":["此外，運用我們能追蹤近乎所有內容的內建分析，"]},{"start":77.437,"end":80.187,"text":["您還得以掌握如何善加整合所有資訊。"]},{"start":80.187,"end":82.812,"text":["例如：當您發現一個問題相當熱門，"]},{"start":82.812,"end":86.146,"text":["於是指派一位專家建立新的自助服務文章，"]},{"start":86.646,"end":88.771,"text":["然後無須編碼即可饋入給"]},{"start":89.021,"end":90.396,"text":["以人工智慧為基礎的機器人，"]},{"start":90.396,"end":92.312,"text":["因此在下一位客戶尋求幫助時，"]},{"start":92.687,"end":95.604,"text":["就能立即找到所需答案。"]},{"start":95.896,"end":97.229,"text":["然後，可望客戶對您的公司"]},{"start":97.229,"end":99.646,"text":["留下美好印象。"]},{"start":100.062,"end":100.771,"text":["就是如此卓越出色。"]},{"start":101.562,"end":102.854,"text":["立即開始免費試用。"]}]},"language":"zh-Hant","alpha3_terminologic":"zh-Hant","alpha3_bibliographic":null,"iso639_2_language_code":"zh-Hant","english_name":"Chinese (Traditional)","media_hashed_id":"4ib94hubqq","native_name":"中文 (繁體)","right_to_left":false,"generic_name":"Chinese","generic_native_name":"中文"}],"preferred_languages":[]}