Captain's Note - Day 1

Implementing projects the ISRO way

I know you: The power of persona based onboarding

Consultative approach to customer onboarding

How to reduce time-to-value for your customers

Carving out onboarding from CS: why, when, and how

Building the business case for investing in your onboarding

Champion Engagement Model: Best practices for identifying and engaging your champion

A data driven approach to customer onboarding

The role of CS Ops in success planning

CS Operations: role in evolving and maturing the customer journey

Customer Onboarding 2.0: goals, challenges, and learnings from implementing a new system

Scaling the customer onboarding function at a hypergrowth startup

Accelerate adoption with customer centric onboarding

Building out a global implementation function: first year focus areas to ensure you see results

Strategies for change management for customer onboarding

Creating an organisation-wide culture of customer success

Improving customer ROI through onboarding

Closing Day 1

Captain's Note Day 2

Time to get serious 3 key areas to level up in 2023

How to set your kickoff meeting up for success

Setting expectations with your CS counterparts during customer onboarding

F1 X Airbnb: Rev up your post-sales org

Partner-led customer onboarding: scaling faster, smarter

Onboarding/Implementation to CCO: Planning your career path

Lunch time gameplay with Manasij - play the 5 games to challenge your core CS beliefs

Creating Onboarding Packages Your Customers will love (and pay for!)

Moving from Customer Onboarding to Professional Services

Crafting an onboarding program that your customers will love

A recipe for revenue retention: professional services and customer success alignment

5 Easy Steps to Scale Your Onboarding

Selling the value of your Professional Services

2023 Customer Onboarding myths and trends

Customer Success Qualified Lead (CSQL) Revenue Begins At "I Do"