Mastering patient communication is the key to creating smooth front desk operations and improving patient experience in your rehab therapy clinic. Yet, misunderstandings, missed appointments, and tense interactions can disrupt workflows and impact your clinic’s success. In this free webinar, Dee Bills, founder of Front Office GURU, will share practical techniques and proven strategies to help your front desk team manage patients with confidence and ease.
You’ll discover:
— How mindset affects success with patients and why it matters for your front desk team.
— The power of certainty in patient management and how it fosters trust and compliance.
— Ways to control patient interactions without coming across as controlling, creating a better experience for everyone.
— Effective techniques to encourage patients to reschedule missed appointments.
Whether you're managing a single clinic or overseeing multiple locations, these insights will help you refine your front desk operations, improve patient satisfaction, and drive practice success.
Key Takeaway:
Learn research-backed strategies and tools to improve communication, reduce scheduling disruptions, and confidently manage patient interactions at your clinic.
Speaker:
Dee Bills, Founder of Front Office GURU
Dee brings her expertise as a leader in front desk training and practice productivity, having coached over 1,500 front desk staff across 400+ clinics nationwide. Her focus on actionable strategies and real-world application has helped numerous practices achieve greater patient retention and operational efficiency.
You’ll discover:
— How mindset affects success with patients and why it matters for your front desk team.
— The power of certainty in patient management and how it fosters trust and compliance.
— Ways to control patient interactions without coming across as controlling, creating a better experience for everyone.
— Effective techniques to encourage patients to reschedule missed appointments.
Whether you're managing a single clinic or overseeing multiple locations, these insights will help you refine your front desk operations, improve patient satisfaction, and drive practice success.
Key Takeaway:
Learn research-backed strategies and tools to improve communication, reduce scheduling disruptions, and confidently manage patient interactions at your clinic.
Speaker:
Dee Bills, Founder of Front Office GURU
Dee brings her expertise as a leader in front desk training and practice productivity, having coached over 1,500 front desk staff across 400+ clinics nationwide. Her focus on actionable strategies and real-world application has helped numerous practices achieve greater patient retention and operational efficiency.