Customer Success Festival | San Francisco 2023
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The steps and gaps in the journey from customer success to customer centricity
Panel discussion: Meeting your CFO's pressure, and efficiently enabling successful outcome delivery
How customer success organizations of any size can support enterprise customers
Leveraging onboarding to drive customer success
Panel discussion: Scaling CS - providing outstanding customer experience 'en masse'
Building customer-focused companies- unlocking rapid growth with data-driven principles
Plateauing on customer value kills growth- how to use recurring impact instead
Panel discussion: CS vs sales vs product - cross-functional best (and worst) practices to power retention & growth
The evolution of next-gen customer success
Harnessing customer feedback to drive product improvements
Panel discussion: To VP, C-suite and beyond - success stories in career progression
Fireside chat: Building exceptional teams, and an environment people want to stay part of
Panel discussion: From data to insight - revolutionizing customer success with AI & machine learning
Aligning org-wide initiatives through CS Ops
Performance CS: Empowering your team to drive real business outcomes for your customers
How customer success can drive revenue
Customer Success Festival | San Francisco 2023
