The Funnel: An Experience Driven Commerce Podcast

Join host Shannon Abel from Blue Acorn iCi as she interviews customer experience and commerce experts about the latest industry insights and trends. Guests come from a wide range of backgrounds and share insight into topics such as experience driven commerce, data & analytics, customer experience, personalization, and marketing.

 

A Recap of Adobe Summit 2025

How You Can Become Enterprise Ready

How Are Gen Z and Gen Alpha Impacting the Commerce Landscape?

Why does customer engagement matter?

Adobe Experience Platform Adoption and Acceleration

A Recap of Adobe Summit 2024

The Most Impactful Moments of Adobe Summit 2024

Are Bots Draining Your Marketing Budget?

What Are The Benefits of Adobe’s Edge Delivery Services?

Hyper Personalization With Adam DiTomasso

Power of AI in Customer Service With Anoop Kumar

Hyper Immersive Experiences Featuring Prabha

Streamline Content With a Content Supply Chain Featuring Matthew Purdon

How to Improve Data Quality With Jeremy Linhardt

Uncovering Canopy Commerce Services With Aimee Sutton

The Role of Delivery Management With Divya Kandikatti

A Recap of Adobe Summit 2023 With Emily Wilhoit

What Is Accessibility and How Can Businesses Improve?

Preparing Your Website Infrastructure & Customer Experience for Peak Traffic Times: Part 2

Preparing Your Website Infrastructure & Customer Experience for Peak Traffic Times: Part 1

How to Prep Your Company's SEO for 2022

The Business Value of Customer Data Platforms

Evolving the Employee Experience During & After the Pandemic

Navigating the New Customer Service Role

Pros & Cons of Accepting Cryptocurrency on Your Ecommerce Site

What Omnichannel Looks Like in 2021 & Beyond

Top Strategies to Win Globally with a Personalized & Localized DTC Channel

Enhancing the Digital Customer Experience in Financial Services Part 2

Enhancing the Digital Customer Experience in Financial Services Part 1

How to Quickly Ramp-Up a DTC Store with Shopify Plus

Tips, Tactics, and Advice for the 2020 Holiday Season

Creating a Mobile-First Customer Experience

Re-Release: Creating an Omnichannel Loyalty Program

How Data Science Can Transform Your Business

Enhancing Voice Search For Your Brand

How to Optimize Your Revenue with Signifyd

What is Experience Driven Commerce?

Brand Agency vs. Performance Marketing Agency: What's the Difference and Why You Need Both

How to Ensure Your Ecommerce Strategy is Scalable with Deck Commerce

ADA Compliance in Ecommerce: What Brands Need to Know

The Visual Economy & Creating Visual Customer Experiences

What is Owned Marketing?

How Sales Tax Could Be Holding Back Your Ecommerce Site

Enhancing the Post-Purchase Customer Experience

Applying AI to Personalize the Ecommerce Experience

How to Prepare For an Ecommerce Replatform

Demystifying Personalization with Dynamic Yield

Do's and Don'ts of Building an Internal Optimization Team

Creating an Omnichannel Loyalty Program

Road to Magento Imagine: Insider Tips From Imagine Veteran Kevin Eichelberger

What to Expect From Magento 2.3

How to Leverage User-Generated Content

Optimizing the Mobile Payment Experience

How Shipping Plays Into Your Ecommerce Strategy with ShipperHQ

Tapping Into Retail Customers with Product Registration