Introduction and Logistics
Leadership Series
Conflict and Communication
Understanding Conflict
Costs of Conflict
Benefits of Conflict Resolution
Attitudes towards Conflict
Collaborative Conflict Resolution
Stages of Conflict Escalation
Nine Stages of Conflict Escalation
Impact on Relationships and Image
Extreme Stages of Conflict
Seeking Support and Mediation
Detecting Early Warning Signs
Effective Communication and Transactional Analysis
Listening and Emotional Management
The Impact of Communication in Leadership
Understanding Transactional Analysis
Patterns of Interaction and Leadership Challenges
Breakout Exercise: Managing Behavior in Challenging Situations
Applying the Framework of Nonviolent Communication
Addressing Conflict Using Assertive Communication
Incorporating Emotions in Conflict Resolution
Offering Solutions and Remedy in Conflict Resolution
Listening and Responding in Confrontational Situations
Guiding Emotional Self-Regulation Through Dialogue
Circular Conversation and Conflict Resolution
Closing Remarks and Future Sessions