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In this video we'll show you how to create your first SLA in the Time to SLA app for Jira Cloud. Let's get started. First, open the SLA screen and click on SLA or \"Create your first SLA.\"\n\nGive your SLA a clear name so your team knows what it's for. After that, select the Project this SLA will apply to. You can further refine the issues by specifying additional details like Issue Type, Assignee, and JQL in the next step.\n\nNow let's set the goals for your SLA.\n\nThink of SLA goals as the timeframes or deadlines for tasks. You can set these as specific durations like days or hours or tie them to a custom field, such as a due date. Want to add multiple goals? Just click the \"Add goal\" button. For example, you might create an SLA goal for issues tagged as high priority or based on certain issue types or request types.\n\nThese goals will be prioritized from top to bottom. The SLA will be applied to issues that match the filters or queries you set up. Now let's set when the SLA should start, pause, and stop. For example, you can start the SLA when an issue is assigned, pause it while you're waiting for customer feedback, and stop it once the issue is resolved.\n\nYou can add multiple conditions and, if needed, group them using and/or operators for more complex scenarios.\n\nAnd that's it. Once you're done, just hit Save and your SLA is ready to go. To see your SLA in action, create a new issue and open it.\n\nThis is the SLA Panel, where you'll see a live countdown tracking the time along with key metrics to help you monitor progress. When the start condition is met, the SLA Panel will start ticking. If you want your SLA to apply to existing issues, just run a recalculation within the SLA scope. There's more info on that in the documentation.\n\nNow at you know the basics, dive into the app and start creating SLAs that help your team deliver results on time every time. Thanks for watching."}],"hls_enabled":true,"embed_options":{"opaqueControls":false,"playerColor":"336fe6","playerColorGradient":{"on":false,"colors":[["#336fe6",0],["#99d5ff",1]]},"plugin":{"googleAnalytics4":{"on":true,"measurementId":"G-0YQVDHCF7X","usePageGA4Config":true},"captions-v1":{"on":"true"}},"volumeControl":"true","fullscreenButton":"true","controlsVisibleOnLoad":"true","bpbTime":"false","vulcan":true,"stillUrl":"https://embed-ssl.wistia.com/deliveries/f6d210cf94bee000edf6a9f1076a8c9a.png","unalteredStillImageAsset":{"url":"https://embed-ssl.wistia.com/deliveries/f6d210cf94bee000edf6a9f1076a8c9a.png","width":"1280","height":"720"},"newRoundedIcons":true,"shouldShowCaptionsSettings":true},"embedOptions":{"opaqueControls":false,"playerColor":"336fe6","playerColorGradient":{"on":false,"colors":[["#336fe6",0],["#99d5ff",1]]},"plugin":{"googleAnalytics4":{"on":true,"measurementId":"G-0YQVDHCF7X","usePageGA4Config":true},"captions-v1":{"on":"true"}},"volumeControl":"true","fullscreenButton":"true","controlsVisibleOnLoad":"true","bpbTime":"false","vulcan":true,"stillUrl":"https://embed-ssl.wistia.com/deliveries/f6d210cf94bee000edf6a9f1076a8c9a.png","unalteredStillImageAsset":{"url":"https://embed-ssl.wistia.com/deliveries/f6d210cf94bee000edf6a9f1076a8c9a.png","width":"1280","height":"720"},"newRoundedIcons":true,"shouldShowCaptionsSettings":true}},"options":{}};